Privacy Policy

We're GDPR compliant

Patient Privacy Policy – GDPR Compliance

Who we are

Pelvic Health Physiotherapy Fylde

107 Headroomgate Road, St Annes. FY8 3BG

info@pelvichealthphysiofylde.co.uk

pelvichealthphysiofylde.co.uk

Why we collect your personal data

As part of your care with Pelvic Health Physiotherapy Fylde, we collect and store your personal information to:

Provide safe and effective treatment
Monitor your progress and tailor your treatment plan
Communicate with you regarding appointments and treatment
Comply with our legal and regulatory obligations

What information do we collect

We may collect and story the following personal data:

Identity & contact details – Name, date of birth, address, phone number, email
Health information – Medical history, medications, GP details, symptoms, assessment & treatment notes
Payment details – For billing & invoicing (where applicable)

How your data is used

Your information is only used for the purpose of providing physiotherapy care and managing your treatment with us. We do not sell or share you data with third parties for marketing purposes.

We may share your information with:

Your GP or referring clinician (only with your consent)
Professional insurers (in case of legal or instance-related matters)
Regulators (if required by law)

How long do we keep your data

We retain your health records in line with professional, legal and regulatory requirements. This is typically for 8 years after your last appointment.

Your rights under GDPR

You have the right to:

Access the personal data we hold about you
Request correction of incorrect or incomplete data
Request deletion of your data (where appropriate)
Restrict or obtain to processing of your data
Lodge a complaint with the Information Commissioner’s Office (ICO)

How we protect your data

We take data security seriously and have measures in place to protect your information from unauthorised access, loss, or misuse. All records are stored securely (electronically or physically), in compliance with GDPR.

If you have any questions or concerns about how your data is handled, please contact:

Jenna Mayler

Pelvic Health Physiotherapy Fylde

info@pelvichealthphysiofylde.co.uk

You can also contact the Information Commissioner’s Office (ICO)

https://ico.org.uk

The Chartered Society of Physiotherapy is the professional, educational and trade union body for the UK’s 65,000 chartered physiotherapists, physiotherapy students and associates